Effective Date: 01-05-2025
We understand that travel plans may change. Our policy ensures flexibility and peace of mind for all customers.
Cancellation by Customer
Customers may cancel their booking at any time before departure and will receive either a full refund or the option to reschedule the trip at no additional cost.
Cancellation by Neo Classic
If we must cancel or reschedule a trip due to unavoidable circumstances (e.g., weather, technical issues), customers will be offered a full refund or the option to reschedule.
Refund Method
- Refunds will be issued to the original payment method within 7–10 business days.
- Payment gateway charges (if applicable) are non-refundable.
How to Request a Cancellation
Please email your booking details and reason for cancellation to: mail@classicvoy.com